Keep it looking new

Care & Maintenance

Most flooring that fails early wasn't defective. It was cleaned with the wrong chemistry, steam-mopped, or left to absorb grit until the finish gave out. Here's the right routine for each material, what to never put on it, and what to do the moment something spills.

Pick your floor

Seven guides, one per family

Each one is the whole subject for that floor — the routine, the products, the schedule, the warranty fine print and the mistakes — written from the same data as the material pages.

Carpet

How to clean carpet

The dirt is in the pile and the pad, not on the surface. Vacuuming that works, spotting by fiber, extraction versus rentals, the warranty schedule, pets.

Read the guide →
Chapters
  1. Vacuuming that actually works
  2. Spot cleaning by fiber
  3. Extraction: professional versus the rental
  4. The schedule the warranty requires
  5. Pets
  6. What never to do
Hardwood

How to clean hardwood floors

Solid and engineered

Safe
A pH-neutral cleaner made for wood floors
Never
Steam mops
Deep
when the finish looks dull in the traffic lanes but has no bare spots
Read the guide →
Vinyl

How to clean vinyl plank floors

SPC, WPC, LVT and sheet vinyl

Safe
A pH-neutral cleaner made for vinyl or luxury vinyl
Never
Mop-and-shine, floor polish or wax on plank, tile or sheet vinyl
Deep
when the floor looks hazy or streaked and the haze moves when you scuff it
Read the guide →
Laminate

How to clean laminate floors

Standard and sealed-core

Safe
A cleaner made for laminate
Never
A wet mop and a bucket
Deep
when the surface looks hazy
Read the guide →
Tile

How to clean tile floors and grout

Porcelain and ceramic

Safe
A pH-neutral tile cleaner for the routine mop
Never
Vinegar, lemon, or acidic bathroom and hard-water cleaners on cement grout
Deep
when the grout is dark along the traffic lanes
Read the guide →
Natural stone

How to clean natural stone floors

Marble, limestone, travertine, slate, granite

Safe
A stone soap or a pH-neutral cleaner labeled for natural stone
Never
Vinegar, lemon, or any acidic cleaner
Deep
when water stops beading on the surface
Read the guide →
Concrete & epoxy

How to clean polished concrete and epoxy floors

Sealed slabs, coatings and terrazzo

Safe
A pH-neutral cleaner made for concrete
Never
Vinegar, citrus or acidic cleaners on polished concrete or terrazzo
Deep
when polished concrete looks dull or spots from water
Read the guide →
Something just happened?

Emergencies and repairs have their own pages

Applies to everything

Six rules that protect any floor

01

Grit is the real enemy

Sand and soil tracked in from outside act like sandpaper under every footstep. Dry removal — sweeping, dust-mopping, vacuuming — does more to preserve a floor than any cleaning product ever will. Do it more often than you think you need to.

02

Matting is the cheapest upgrade

Twelve to fifteen feet of walk-off matting, counting both outside and inside the door, captures roughly 80% of tracked-in soil. A three-mat system — scraper outside, absorbent inside, runner beyond — pays for itself many times over, on any floor you've got.

03

Damp, never wet

Almost every hard-surface floor gets damaged by standing water at the seams, not on the surface. A microfiber mop that feels barely moist is what you want. A dripping string mop and a bucket isn't — not on anything except sealed tile and concrete.

04

pH-neutral unless told otherwise

Alkaline cleaners strip wood finishes and dissolve wool. Acidic cleaners etch stone and grout. A neutral (pH 6–8) cleaner made for your specific material is the right call about 95% of the time.

05

Blot, don’t rub

Rubbing a spill on carpet drives it into the backing and distorts the pile permanently. Work from the outside of the spill inward, with a white cloth, pressing rather than scrubbing.

06

Test before you treat

Any new cleaner, spotter or sealer goes in a closet corner first. Wait a full day. This one habit prevents the single most common irreversible flooring mistake there is.

Damage control

What destroys what

Every entry here is something people do routinely with good intentions.

Do not useOnWhat happens
Steam mopHardwood, engineered wood, laminate, WPC vinyl Forces hot moisture through seams into the core. Causes delamination, cupping and irreversible swelling. This is the most damaging common mistake in flooring.
Vinegar or lemonMarble, limestone, travertine, cement grout, polished concrete, terrazzo Acid dissolves the calcium carbonate surface, leaving dull etch marks that require professional re-polishing to remove. Sealer doesn’t prevent this.
Vinegar, ammonia or oil soapPolyurethane-finished wood Dulls and gradually breaks down the finish; oil soap leaves a residue that prevents future recoating from bonding.
Rubber-backed matsAll vinyl and LVP Plasticizer migration between the rubber and vinyl causes a permanent yellow-brown stain in the shape of the mat. It can’t be cleaned out.
High-pH / alkaline cleanerWool Carpet Dissolves wool's protective scale structure, causing permanent surface damage.
BleachAny carpet not solution-dyed, colored grout Permanent color loss. Solution-dyed nylon is the exception and tolerates dilute bleach.
Acrylic floor waxPolished concrete, polished terrazzo, most LVT and factory-finished sheet goods Defeats the factory or mechanical finish, creates a maintenance obligation that didn’t exist, and yellows. Removing it later means stripping a floor that never needed stripping.
Citrus or solvent cleanersEpoxy, vinyl Softens and stains the surface. Citrus solvents attack the plasticizers in vinyl.
Abrasive pads or powdersGlazed tile, vinyl, polished stone, sheet goods Scratches the wear layer or glaze. Once dulled it can’t be restored without professional refinishing.
Beater bar on highUltra-soft polyester carpet, loose-lay rugs Fuzzes and pills the fiber surface, accelerating the matted appearance it was meant to prevent.
Dragging furnitureEverything Gouges wood, tears vinyl, chips tile, snags carpet. Use hardboard runners and lift, don’t slide.
Material by material

Your specific floor

Routine care, periodic deep treatment, and the hard prohibitions for each of the 21 materials. If one product runs through several rooms, it still needs the same chemistry everywhere — the wet rooms do not get a different cleaner.

Routine

  • Vacuum high-traffic lanes daily-to-weekly with a beater bar set to the correct pile height
  • Blot spills immediately — never rub, which drives soil into the backing
  • Rotate furniture periodically to even out crush
  • Use walk-off mats at every exterior door

Periodic / deep

  • Hot water extraction (steam) every 12–18 months, done by an IICRC-certified tech
  • Interim encapsulation cleaning in commercial settings between deep extractions
  • Dry within 6–12 hours to prevent microbial growth

Never

  • Never use bleach or high-pH cleaners on non-solution-dyed nylon
  • Never over-wet — saturating the backing causes delamination and odor
  • Never apply grocery-store "carpet fresh" powders; they clog the backing

Routine

  • Vacuum weekly; use suction-only or a gentle brush on ultra-soft styles to avoid fuzzing
  • Treat oil-based spills fast with a solvent spotter, then rinse
  • Keep pile height moderate in any room you actually walk through

Periodic / deep

  • Low-moisture extraction every 12–18 months
  • Avoid excessive detergent — residue attracts soil and PET holds residue stubbornly

Never

  • Never use a high-pile beater-bar setting on ultra-soft PET
  • Never assume "stain-resistant" means grease-resistant
  • Never install on stairs if you expect 10-year performance

Routine

  • Vacuum 2–3× weekly — wool sheds loose fiber for the first several months, which is normal
  • Blot spills with cool water and a wool-safe (pH 5–8) spotter
  • Use window film or shades in strong direct sun

Periodic / deep

  • Professional extraction every 18–24 months by a technician experienced with wool
  • Dry cleaning or very-low-moisture methods preferred over saturating extraction

Never

  • Never use high-pH / alkaline detergents — they dissolve the fiber's protective scales
  • Never use oxygen or chlorine bleach
  • Never let wool stay damp; it will felt and mildew

Routine

  • Vacuum with a commercial upright; modular backings tolerate aggressive beater bars
  • Spot-clean immediately; lift and replace irreparably stained tiles
  • Rotate tiles from low-traffic areas into worn spots to extend life

Periodic / deep

  • Encapsulation cleaning quarterly-to-annually in commercial use
  • Hot water extraction annually in heavy-soil environments

Never

  • Never over-wet — moisture trapped under a closed-cell backing has nowhere to go
  • Never install over a slab without a calcium chloride or RH probe test
  • Never mix dye lots without checking under actual lighting

Routine

  • Vacuum regularly with suction; a beater bar is optional since loop pile doesn’t fuzz the way cut pile can
  • Blot spills promptly — the fiber won’t absorb them, so most lift with plain water
  • Keep rubber-backed mats and pads off it long-term to avoid a permanent friction mark

Periodic / deep

  • Low-moisture or encapsulation cleaning works well since the fiber doesn’t hold water
  • Hot water extraction is fine but drying time matters less here than on an absorbent fiber

Never

  • Never drag furniture across it — lift it, since friction is this fiber’s specific weakness
  • Never assume moisture resistance means the pad and subfloor beneath it are also safe
  • Never use a solvent-based spotter without testing — some can attack the fiber’s surface sheen

Routine

  • Vacuum weekly with a beater bar; the fiber tolerates it better than ultra-soft PET does
  • Blot spills — the built-in resistance buys time, it doesn’t make a spill invisible or permanent-proof
  • Rotate furniture periodically the same as any cut-pile carpet

Periodic / deep

  • Hot water extraction every 12–18 months, same interval as nylon
  • No need for the reduced-moisture caution PET sometimes requires, since the fiber doesn’t hold residue the same way

Never

  • Never assume "stain-resistant" means stain-proof — prompt blotting still matters
  • Never use a topical stain treatment on top of it; the built-in protection doesn’t need reinforcing and some additives can interfere with it
  • Never install it expecting nylon-level performance in an extreme-traffic commercial corridor

Routine

  • Sweep or dust-mop daily in traffic areas — grit is what abrades finish
  • Damp-mop with a wood-specific cleaner, barely moist
  • Hold the interior at 30–50% relative humidity and 60–80 °F year-round — the NWFA range
  • Felt pads under every furniture leg; replace them annually

Periodic / deep

  • Screen-and-recoat every 5–10 years — abrades the top finish and adds a fresh coat without removing wood
  • Full sand-and-refinish only when the wear layer is actually compromised

Never

  • Never wet-mop or use a steam mop — steam drives moisture into the seams
  • Never use vinegar, ammonia, or oil soap on polyurethane
  • Never drag furniture; never use rubber-backed mats that trap moisture

Routine

  • Dust-mop or vacuum on hard-floor setting
  • Damp-mop with manufacturer-approved wood cleaner
  • Hold indoor humidity at 30–50% and 60–80 °F
  • Protective pads on all furniture

Periodic / deep

  • Screen-and-recoat if the wear layer is 3 mm+
  • Refinish only within the manufacturer's stated allowance — sanding through a veneer is unrepairable

Never

  • Never steam-mop
  • Never let water stand at the seams, especially with an HDF core
  • Never assume it is waterproof — "water-resistant" engineered still fails under standing water

Routine

  • Dry sweep or vacuum with a hard-floor head
  • Damp — never wet — mop with a laminate-specific cleaner
  • Wipe spills immediately, especially at seams
  • Walk-off mats at exterior doors

Periodic / deep

  • There is no deep-clean or refinish option; laminate is a replace-not-repair product
  • Individual planks can be swapped if the floor is floating and you saved attic stock

Never

  • Never steam-mop — heat and moisture destroy the core and delaminate the wear layer
  • Never wet-mop or use a bucket
  • Never use wax, polish or oil soap; they leave a haze that can’t be removed

Routine

  • Sweep or vacuum (beater bar off) regularly
  • Damp-mop with a pH-neutral vinyl cleaner as often as you like — it is waterproof
  • Felt pads under furniture; wide non-marking casters on rolling chairs
  • Walk-off mats at doors to trap abrasive grit

Periodic / deep

  • No refinishing possible; damaged planks in a floating install can be replaced
  • Use a manufacturer-approved scuff remover for black heel marks

Never

  • Never use rubber-backed mats — vinyl reacts with rubber and stains permanently
  • Never use abrasive pads, bleach, or "mop and shine" wax products
  • Never drag appliances across it without hardboard protection

Routine

  • Sweep and damp-mop with pH-neutral cleaner
  • Use the largest-diameter, softest casters you can on rolling furniture
  • Felt pads on every leg; use load-spreading cups under appliances

Periodic / deep

  • Replace damaged planks; there is no repair for a permanent indentation
  • Use a manufacturer-approved scuff remover for black heel marks
  • Check for seasonal gapping near vents and exterior doors — the foamed core moves more than SPC does

Never

  • Never use rubber-backed rugs
  • Never place unprotected heavy point loads directly on the surface
  • Never steam clean at high heat — it can soften the foam core

Routine

  • Sweep or vacuum (beater bar off) regularly
  • Damp-mop with a pH-neutral vinyl cleaner — the plank is waterproof
  • Felt pads under furniture; wide non-marking casters on rolling chairs
  • Walk-off mats at doors to trap abrasive grit

Periodic / deep

  • Replace a damaged plank: cut out, scrape the adhesive, glue in a new one
  • Use a manufacturer-approved scuff remover for black heel marks
  • Never wax — the wear layer is a factory finish with nothing for wax to bond to

Never

  • Never flood-mop — standing water finds the perimeter and the adhesive
  • Never use rubber-backed mats — vinyl reacts with rubber and stains permanently
  • Never use abrasive pads, bleach, or "mop and shine" products

Routine

  • Dust-mop then damp-mop with a neutral cleaner
  • Immediately address spills of solvents or dyes
  • Protective floats under all heavy point loads

Periodic / deep

  • Spray-buff or restore with a manufacturer-approved finish on homogeneous products
  • Deep scrub and recoat only if the product is designed for coatings

Never

  • Never use solvent-based cleaners or abrasive powders
  • Never use rubber-backed mats
  • Never install over a slab that hasn’t been moisture tested

Routine

  • Dust-mop daily, damp-mop with neutral cleaner
  • Burnish weekly to monthly depending on traffic
  • Spot-repair scuffs before they cut through finish

Periodic / deep

  • Strip all finish and reapply 4–6 coats 1–2× per year
  • Deep scrub and recoat as an interim, lower-cost alternative to full stripping

Never

  • Never let the finish wear through to bare tile — the tile itself will stain permanently
  • Never use high-pH strippers on adjacent surfaces without protection
  • Never disturb suspected asbestos-containing legacy tile

Routine

  • Sweep or vacuum (beater bar off) regularly
  • Damp-mop with a pH-neutral vinyl cleaner — it is waterproof
  • Felt pads under furniture; wide non-marking casters on rolling chairs

Periodic / deep

  • No refinishing or waxing — the wear layer isn’t renewable, only replaceable
  • Use a manufacturer-approved scuff remover rather than a generic floor stripper

Never

  • Never use wax, polish or "mop and shine" products — there is nothing for them to bond to
  • Never use rubber-backed mats — vinyl reacts with rubber and stains permanently
  • Never flood-mop a glue-down installation; standing water finds the perimeter

Routine

  • Sweep or vacuum grit daily; it is grit that dulls glaze
  • Damp-mop with a pH-neutral tile cleaner
  • Squeegee shower floors; ventilate wet rooms
  • Mats at entries to cut abrasive tracking

Periodic / deep

  • Reseal cement grout every 1–2 years in wet areas
  • Steam clean grout lines; use an oxygen-based grout cleaner for discoloration
  • Re-caulk changes of plane (corners, floor-wall) rather than grouting them

Never

  • Never use vinegar or acidic cleaners on cement grout — they etch it
  • Never use bleach on colored grout
  • Never use wax or oil-based "shine" products on porcelain

Routine

  • Sweep and damp-mop with neutral cleaner
  • Keep grout sealed in wet areas
  • Wipe standing water in bathrooms

Periodic / deep

  • Grout cleaning and resealing every 1–2 years
  • Replace chipped tiles from attic stock — glaze chips can’t be repaired invisibly

Never

  • Never use acidic cleaners on cement grout
  • Never install outdoors in a freezing climate
  • Never use abrasive pads on glazed surfaces

Routine

  • Dust-mop daily — grit scratches polished stone quickly
  • Clean only with a stone-specific neutral cleaner
  • Wipe acidic spills (wine, citrus, vinegar, tomato, cleaning products) instantly
  • Use coasters, trivets and runners in traffic paths

Periodic / deep

  • Reseal every 1–3 years; test by dripping water and seeing if it darkens the stone
  • Professional honing or re-polishing to remove etches and restore finish
  • Poultice treatment for deep-set organic or oil stains

Never

  • Never use vinegar, lemon, bleach or generic bathroom cleaners
  • Never use acidic grout haze removers on calcareous stone
  • Never let a spill sit — porous stone absorbs within minutes

Routine

  • Dust-mop daily
  • Auto-scrub with neutral cleaner
  • Mats at entries to reduce grit

Periodic / deep

  • Diamond re-polish every 10–20 years restores original appearance
  • Some installations use a penetrating guard rather than a topical finish

Never

  • Never use acidic cleaners on cementitious terrazzo
  • Never apply acrylic wax to polished epoxy terrazzo — it defeats the finish and creates a maintenance liability
  • Never allow standing water at unmitigated slab joints

Routine

  • Dust-mop daily to remove abrasive grit
  • Auto-scrub or damp-mop with a pH-neutral cleaner
  • Clean spills promptly — polished concrete isn’t fully stain-proof

Periodic / deep

  • Burnish periodically to restore gloss
  • Re-polish every 10–20 years; the floor is renewable indefinitely
  • Reapply a penetrating guard/protector per the polisher's schedule

Never

  • Never use acidic cleaners — they attack the cement matrix
  • Never apply acrylic wax; it defeats the entire no-coating advantage
  • Never leave oil or wine sitting on unsealed areas

Routine

  • Sweep or dust-mop; auto-scrub in commercial settings
  • Clean with a neutral cleaner; rinse thoroughly
  • Address chemical spills per the system's chemical-resistance chart

Periodic / deep

  • Recoat the topcoat every 5–10 years to extend the base system indefinitely
  • Spot-repair chips promptly before moisture undercuts adhesion

Never

  • Never use citrus or solvent cleaners on standard epoxy
  • Never park hot tires on a thin DIY coating — hot tire pickup lifts it
  • Never apply over a slab that hasn’t been moisture tested and mechanically profiled
Emergency reference

Something just spilled?

Act within minutes — scrape solids with a dull edge, blot liquids from the outside in, and never let a puddle sit. The full stain & spill troubleshooter matches wine, pet urine, grease, blood, ink, wax and more to exactly what it landed on.

Plan it

Maintenance calendar

Daily / weekly

  • Dry removal of grit on all surfaces
  • Vacuum traffic lanes on carpet
  • Damp-mop hard surfaces in kitchens and entries
  • Wipe standing water in bathrooms
  • Shake out and clean walk-off mats

Monthly / quarterly

  • Check and replace worn furniture felt pads
  • Move rugs slightly to even out UV fading
  • Inspect grout and caulk in wet areas
  • Burnish VCT and commercial hard surfaces
  • Encapsulation-clean commercial carpet

Annually

  • Professional hot-water extraction on carpet
  • Reseal cement grout in wet areas
  • Reseal natural stone (test with a water drop first)
  • Deep-clean and inspect resilient floors
  • Verify indoor humidity control before heating season — 30–50% RH for wood floors

Every 5–20 years

  • Screen-and-recoat hardwood (5–10 yr)
  • Recoat hardwax-oil and penetrating-oil finishes (5–10 yr)
  • Recoat epoxy topcoat (5–10 yr)
  • Full sand-and-refinish hardwood (15–25 yr)
  • Re-polish concrete and terrazzo (10–20 yr)
The single highest-return maintenance habit

Screen-and-recoat on wood floors. Abrading the top layer of finish and applying a fresh coat costs a fraction of a full refinish, takes a day, and removes no wood at all. Do it every 5–10 years and a 3/4" hardwood floor will genuinely outlive you. Wait until the finish is worn through to bare wood and you have spent a full sanding — one of only five to eight you will ever get.

Common questions

Floor cleaning questions

No. Steam is the single most damaging thing people do to floors. It forces hot moisture through the seams into the core, causing delamination, cupping and irreversible swelling on hardwood, engineered wood, laminate and WPC vinyl. Use a barely damp microfiber mop and a cleaner made for the material instead.

Yes, on more surfaces than people expect. Vinegar is acidic, so it etches marble, limestone, travertine, cement grout, polished concrete and terrazzo — that dull mark is dissolved surface, not a stain, and sealer does not prevent it. On polyurethane-finished wood it gradually breaks down the finish. Use a pH-neutral cleaner made for your specific floor.

A pH-neutral cleaner sold specifically for wood, applied with a barely damp microfiber mop. Avoid vinegar, ammonia and oil soap: oil soap leaves a residue that stops any future recoat from bonding, which turns a cheap screen-and-recoat into a full sanding. Dry removal of grit matters more than any product, because grit is what abrades the finish.

Hot water extraction every 12 to 18 months for residential carpet, annually in heavy-soil environments, using an IICRC-certified technician. Dry within 6 to 12 hours to prevent microbial growth. Vacuuming traffic lanes daily to weekly does more for appearance retention than deep cleaning does.

Blot as much as possible under pressure with towels, then apply an enzymatic cleaner generously enough to reach as deep as the urine did, and let it dwell the full time on the label — enzymes need contact time to break down uric acid crystals. If it reached the pad, professional sub-surface extraction is the only reliable fix. On wool, get a wool-experienced professional involved the same day, because urine is alkaline and strips wool dye within hours.